Business manners and etiquette

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Business manners and etiquette
 
Many clients set great story by proper etiquette, and will form an opinion about you based on how you behave. After all, a customer has to want to give you an assignment, and he will rather give the assignment to someone with good manners. In essence, you represent your organization. Sloppy etiquette will often give people the idea that such a person will be a sloppy businessman.
This training will make you aware of the effect your manners have on your relation with people in your network. You will not only learn to approach situations from your own point of view, but also from someone else’s point of view.
 
Questions such as “How do I come across?” and “How do I want to come across” are often answered differently! You will learn that the right way of using etiquette will provide a structure to the situation and will aid communication. You will learn how to behave at business meetings and informal events.
 
Who can benefit from this workshop?
 
Account managers, sales managers, purchasing agents and salesmen, marketing managers and office managers. This workshop can also serve as a business outing.
 
Aim of the workshop
  • Becoming conscious of the effect of manners and etiquette on the contact you have with your business relations
  • Knowing how to best present yourself when you are representing your organization
  • Knowing the difference between formal and informal etiquette
Content of workshop
 
  • How to treat visiting relations, the do’s and don’ts
  • Greetings, introductions and exchanging business cards
  • Form of address (getting to a first-name basis)
  • Having dinner with a business relation
  • Table manners
  • Dealing with delicate conversation topics
  • Visiting business relations
  • Networking at receptions and events
  • Business dress codes for different corporate cultures
  • Phone and internet etiquette
  • Etiquette regarding colleagues

 

Information

Of course, for further information or any queries you might have, you can contact us at our office in Rijswijk in The Netherlands, phone +31 (0)70 3623617, or send an e-mail info@houthoffgroup.com