Communication training

We all make contact at work several times a day, sometimes without even being aware of it. Not only by talking with someone else, but also by making eye contact with someone else, through body language.
Contact with people at work can be disrupted. Misunderstandings can easily be made if we do not understand each other or if we are afraid of making contact.

For whom

This training is meant for a manager or an employee in the event that you want to express yourself more clearly and want to further develop your communication skills.

The training

• Becoming aware of your present behaviour
• Verbal and non-verbal communication
• Active listening, reproducing and summarizing
• Observing and interpreting
• Different kinds of questions; the importance of open and closed questions
• Tuning your communication style to your conversation partner
• Feedback
• Communicating in stressful situations
• Dealing with and managing conflicts
• Personal action plan
   

Information

Of course, for further information or any queries you might have, you can contact us at our office in Rijswijk in The Netherlands, phone +31 (0)70 3623617, or send an e-mail info@houthoffgroup.com