Conversation skills

We have daily conversations in order to exchange information, keep each other up-to-date, to make appointments, give advice, in other words, to communicate. Through responses of other people we sometimes notice that things go wrong. Somebody misunderstands you or things come across not quite the way you meant, or you have the feeling that somebody hasn’t listened properly to what you were saying.
To sum up, having a conversation in which both parties feel they are being listened to and which is experienced as constructive by all the participants can be quite a feat.

For whom

Everyone who wants to (further) develop their conversation skills.

The training

• Body language; even when you are not talking, you are communicating;
• Active listening and asking specific questions;
• Tuning your communication style to your conversation partner;
• Dealing with disruptions, opposition and misunderstandings;
• A variety of conversation styles;
• Providing and receiving feedback;
• Clarifying and defending your points of view;
• Delivering ‘bad news’

Information

Of course, for further information or any queries you might have, you can contact us at our office in Rijswijk in The Netherlands, phone +31 (0)70 3623617, or send an e-mail info@houthoffgroup.com