Customer-oriented communication

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As a company you want to distinguish yourself in a positive way from your competitor by continuously leaving a good impression on your (future) customers. You want to exceed your customers’ expectations and rightly so; satisfied customers often pass on their experience with your company to others. Customer-oriented communication enables you to provide the service your customers expect and lets you meet the needs of the increasingly assertive and demanding customer.

For whom

For everyone who wants to professionalize his/her customer-oriented communication.

The training

  • Customer-oriented communication, what is it and why;
  • Who are the customers?
  • Difference between customer-oriented and customer-friendly communication;
  • Active listening; if you listen well, you appreciate what the other person is saying;
  • Different conversational and question techniques
  • Solution-based thinking and communicating;
  • Thinking in possibilities instead of limitations;
  • Dealing with customer emotions and your own tension;
  • Responding effectively to, and dealing with, complaints
  • Personal action plan
     

Information

Of course, for further information or any queries you might have, you can contact us at our office in Rijswijk in The Netherlands, phone +31 (0)70 3623617, or send an e-mail info@houthoffgroup.com