Dealing with difficult behaviour

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You can come across ‘difficult' people anywhere. They know everything better, are constantly watching your every move, try to boss people around and enjoy making a fool out of other people. And while you get all wound op, they disregard you completely and continue to annoy you. You also notice that what you consider ‘difficult’ behaviour is not perceived as difficult by your colleague. In short, time for the training 'Dealing with difficult behaviour.'

For whom?

For desk clerks, secretaries, operators/receptionists, salesmen and helpdesk employees.

The training
The focus lies on:

  • What exactly is difficult behaviour?
  • Why does everyone experience ‘difficult' behaviour differently?
  • Which categories of 'difficult' behaviour can be distinguished?
  • Dealing with different kinds of ‘difficult’ behaviour
  • Verbal and non-verbal behaviour
  • Being assertive

Information

Of course, for further information or any queries you might have, you can contact us at our office in Rijswijk in The Netherlands, phone +31 (0)70 3623617, or send an e-mail info@houthoffgroup.com