Telesales Training
in
Telesales Training
The challenge with phone sales is to not highlight your knowledge of your product, but to show a sincere interest for the potential customer. By asking questions and gaining information, you get a clear picture of how you can help your customer. This will set you apart from other telemarketers, because you are offering something of value, something that the customer will notice. You will gain the attention of the customer and through your open manner of communication your information will be a better match with the needs of the customer.
The Phone sales training will provide you with insight into the background of the sales process. You will increase your chances of success by active listening and targeted questions. You will be working towards a solution that will actually help the customer.
Who can benefit from this training?
Commercial employees (both internal and external), salesmen, call centre-employees who do the phone sales and/or make appointments.
Target and result of the training
· Making genuine contact with someone on the phone in a short space of time
· Connecting with the (potential) customer by using the right way of communicating and exerting influence
· Countering and dealing with resistance
· Picking up on selling signals and scoring
Training content
· Different stages of a conversation
· Determining the proper preparations and goal of the conversation
· The first contact with a prospect: the first impression determines you success, the tone is set
· Listening skills: are you an active listener or are you already busy formulating your answer?
· Skills for asking questions
· The variety in conversation partners: extrovert versus introvert and confrontational versus harmonious
· Recognizing the motives of various conversation partners
· Countering objections
· Being able to clearly formulate the unique selling points of your organization
· Closing techniques: summarizing, making an appointment and confirming
Information
Of course, for further information or any queries you might have, you can contact us at our office in Rijswijk in The Netherlands, phone +31 (0)70 3623617, or send an e-mail info@houthoffgroup.com